Shipping policy
1. Dispatch Location & Fulfilment
All GARDENALIA orders are dispatched from our fulfilment facility in [CITY, INDIA]. Our artisans hand-pack each piece individually to protect it during its journey to your garden.
- Dispatch occurs on business days (Monday–Friday), excluding Indian public holidays
- Orders placed before [CUT-OFF TIME] IST on a business day are processed the same day
- Orders placed on weekends or public holidays are processed the next business day
2. Order Processing Time
| Order Type | Processing Time Before Dispatch |
|---|---|
| Standard products in stock | 1–3 business days |
| Made-to-order / custom items | [10–21 business days — confirmed at checkout] |
| Pre-order items | Dispatched on or before the pre-order date shown on the product page |
| Gift orders with personalised note | Allow 1 additional business day |
Processing time is separate from transit time. Your total delivery estimate = processing time + transit time.
3. Delivery Timelines
3.1 Domestic (India)
| Service | Estimated Delivery |
|---|---|
| Standard delivery | 5–7 business days |
| Express delivery (where available) | 2–3 business days |
3.2 International
| Destination Region | Estimated Transit Time |
|---|---|
| United Kingdom | 8–14 business days |
| European Union / EEA | 10–18 business days |
| United States & Canada | 10–18 business days |
| Australia & New Zealand | 10–18 business days |
| UAE, Saudi Arabia, Gulf | 7–12 business days |
| Singapore & Southeast Asia | 7–14 business days |
| Rest of World | 14–28 business days (varies by destination) |
Important Disclaimer: Delivery timelines are estimates, not guarantees. Actual delivery may vary due to courier delays, customs clearance, extreme weather, public holidays, or circumstances beyond our control.
During peak periods (December, festive seasons, major sale events), please allow additional time.
4. Courier Partners
We partner with reputable domestic and international carriers to deliver your order safely. Our carrier selection depends on destination, order size, and service availability. Partners include (but are not limited to):
- India domestic: [e.g. Delhivery, Blue Dart, India Post, DTDC, Ecom Express]
- International: DHL Express, FedEx, UPS, Aramex, India Post (EMS / Speed Post)
The specific carrier for your shipment will be confirmed in your dispatch notification email.
5. Tracking
- A tracking number is provided for all orders via email once your parcel is dispatched
- You can track your order using the link in your dispatch email or via the carrier's website
- Tracking may take up to 24 hours to reflect updates after dispatch
- For international shipments, tracking visibility may reduce once the parcel enters the destination country's postal system
6. Shipping Charges
| Order Value / Destination | Shipping Charge |
|---|---|
| Orders above [FREE SHIPPING THRESHOLD] | Free worldwide shipping |
| Orders below threshold — India domestic | [RATE] flat rate or calculated at checkout |
| Orders below threshold — International | Calculated at checkout based on weight, dimensions, and destination |
| Express shipping | Available at checkout for eligible destinations at an additional charge |
Actual shipping charges are displayed at checkout before payment. GARDENALIA reserves the right to adjust shipping rates at any time; the rate applicable at checkout is final.
7. Packaging
Every GARDENALIA piece is packed in 100% recyclable kraft-and-cardboard packaging with the care it deserves. We use:
- Custom-cut recyclable cushioning and void fill to protect fragile and heavy iron pieces
- No single-use plastic packaging
- A printed character card with your piece's name and story
- A care and placement guide
- A gift note if selected at checkout
The packaging is part of the GARDENALIA experience — it has a second life as storage, gift wrap, or composting.
8. International Duties, Taxes & Customs
GARDENALIA ships on a DDU (Delivered Duty Unpaid) basis unless otherwise stated at checkout. This means:
- The shipping price you pay at checkout does not include import duties, taxes, or customs fees in the destination country
- You (the recipient) are responsible for paying any applicable import duties, VAT, GST, or customs clearance fees charged by your country's customs authority
- Customs delays are outside our control and are not grounds for refund of shipping charges
- Customs may open and inspect parcels — we are required to accurately declare the contents and value on shipping documentation
Country-Specific Duty Notes
UK: Import VAT and any customs duty apply on imports above £135 (the value threshold). Most GARDENALIA items attract a low or zero duty rate under the UK Global Tariff for decorative goods.
EU: VAT on imports is collected at customs or at checkout where we are registered for EU VAT. Items above €150 may attract customs duty.
US: Most decorative garden items enter duty-free under US trade frameworks; import tax may apply on high-value orders above the de minimis threshold.
Australia: GST (10%) applies on international orders above AUD 1,000 via customs; lower-value items may have GST collected at checkout.
We recommend checking with your local customs authority before ordering if you are uncertain about applicable duties.
9. Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. GARDENALIA is not responsible for orders delayed or undelivered due to an incorrect, incomplete, or inaccessible address.
- If you notice an address error, contact [shipping@gardenalia.com] immediately — we can correct it before dispatch
- If the parcel is returned to us due to an address error, re-delivery will be at the customer's expense
- We do not currently ship to PO boxes for international orders — please provide a full physical address
10. Non-Delivery & Lost Parcels
If your tracking shows 'delivered' but you have not received your parcel:
- Check with neighbours, building reception, or a safe spot nearby.
- Check with your local postal depot or courier branch.
- Wait 3 business days — some carriers mark items as delivered slightly early.
- If still unresolved, contact us at [shipping@gardenalia.com] with your order number.
If a parcel is confirmed lost by the carrier, we will offer a replacement or refund at our discretion. We may need to file a carrier claim before processing.
11. Refused or Returned-to-Sender Parcels
If a parcel is refused by the recipient or returned to us as undeliverable:
- We will contact you to arrange re-delivery at the customer's expense
- If re-delivery is not requested within 14 days, we may offer a refund minus the original shipping charge and any return shipping costs incurred
- Made-to-order and personalised items cannot be refunded if returned due to refusal
12. Split Shipments
Occasionally, orders containing multiple items may be dispatched in separate parcels — for example, if items are fulfilled from different locations or are different sizes. You will receive separate tracking notifications for each parcel. You will not be charged additional shipping for split shipments unless you agreed to this at checkout.
Last updated: June 2026