Use the FAQ section to answer your customers' most frequent questions.
About GARDENALIA
GARDENALIA is a sustainable garden lifestyle brand making one-of-a-kind outdoor decor from reclaimed iron. We create birds, hares, frogs, owls, butterflies, lanterns, planters, wall pieces and other garden companions designed to bring character to balconies, patios, gardens and entryways.
We call our pieces companions because they are more than simple ornaments. Each bird, hare, frog, owl or butterfly is designed to feel like a small character living in your outdoor space — something that adds personality, not just decoration.
Reclaimed iron is iron that has already had a previous use. Many GARDENALIA pieces begin as end-of-life industrial iron such as drums, bins, containers or offcuts from factories and yards in India. The material is then flattened, cut, shaped, welded, painted and finished by hand.
Yes. Our pieces are made from reclaimed or recycled iron. We describe this literally and carefully: the iron has been gathered from material that would otherwise be discarded, then hand-finished into garden decor.
Yes. Because each piece is handmade from reclaimed iron, small variations in color, posture, texture, paint finish and surface marks are expected. No two companions are exactly alike.
Our pieces are handcrafted by artisans in India, with many catalogue pieces connected to Rajasthan and the Thar Desert craft tradition of shaping recycled metal into decorative objects.
Our catalogue includes metal figurines, garden animals, bird and rooster figurines, wall-mounted decor, butterfly and insect accents, hanging ornaments, fence toppers, bottle toppers, candle holders, planter decor and seasonal pieces.
Materials & Craft
Yes, GARDENALIA pieces are made for outdoor use in gardens, patios, balconies and terraces. Like all outdoor metal decor, they will live with the weather. We recommend placing them thoughtfully and giving them simple seasonal care.
We avoid calling any outdoor iron piece “guaranteed weatherproof.” Our pieces are hand-finished for outdoor use, but rain, sun, frost, salt air and time can gradually affect the finish. That natural weathering is part of the life of the piece.
Iron can rust when exposed to moisture and oxygen, especially if the protective finish is scratched, chipped or worn. For GARDENALIA, a little patina can add character, but we recommend regular checks and simple care to slow unwanted rust.
Wipe it with a dry or damp soft cloth. For dirt or garden residue, use mild soapy water, then dry the piece fully. Avoid harsh chemicals, abrasive scrubbers and pressure washing. Outdoor metal decor care guides commonly recommend gentle cleaning and touch-ups when paint finishes wear.
In very wet, coastal or freezing conditions, place your piece in a partly sheltered spot when possible. During harsh frost or long wet periods, storing it in a shed, porch or covered area can help extend the finish. Iron and steel items can rust or degrade when left exposed to severe winter weather for long periods.
Dry the piece, gently remove loose rust with a soft wire brush or fine sandpaper, then apply a suitable outdoor metal touch up paint or clear protective coating. Always test carefully on a small area first.
It may. Sun, rain, handling and seasonal exposure can soften colors or create patina over time. We see this as part of the charm of second-life iron, but if you prefer a newer look, place the piece in a more sheltered area and refresh the finish when needed.
Yes. Many pieces can be used indoors on shelves, tabletops, walls, entryways or covered garden rooms. Just check the size, base, fitting and intended placement before buying.
Our candle holders are decorative pieces and should always be used with care. Place them on a stable, heat-safe surface, keep flames away from plants, fabric and dry leaves, and never leave a burning candle unattended.
No. GARDENALIA pieces are decorative objects, not toys. Keep small, pointed, heavy or hanging pieces away from young children and pets.
Choosing the Right Product
Start with your space. For balconies, choose compact wall mounts, hanging ornaments, bottle toppers or small figurines. For patios and entryways, try statement animals, lanterns or planter accents. For lawns and garden beds, larger birds, hares, frogs, roosters or seasonal characters work beautifully.
Choose pieces that do not take up floor space: wall-mounted birds, butterflies, owls, hanging fish, mini wall mounts, bottle toppers, fence toppers or small tabletop animals.
Wall-mounted butterflies, beetles, owls, birds, cats, roosters, fish, reindeer and lizards are ideal for walls and fences. Fence toppers are best when you want a character perched along a rail, post or boundary.
Small figurines, birds, owls, bunnies, bottle toppers, candle holders and seasonal characters make strong gifts because they are easy to place and feel personal. For gardeners, plant lovers and people with balconies, choose by character rather than by “decor style.”
Each product page should list dimensions in length × width × height, along with weight where available. We recommend checking the size before ordering, especially for wall-mounted pieces, larger animals, planters and fence toppers.
Some characters appear in multiple sizes, finishes or formats. For example, we may have a standing bunny, bunny with carrot, rabbit with flower, rabbit fence topper and rabbit planter accent. The product title, size and product type help you choose the right version.
A bottle topper is a decorative iron character designed to sit on top of a bottle or vase. It can be used for table styling, gifting, outdoor dining, bar carts, shelves or festive decor.
A fence topper is a decorative piece designed to perch on a fence, rail, post or garden boundary. It adds height, character and a little theatre to an otherwise plain edge.
A wall mount is a flat or semi-flat decorative piece designed to be fixed to a wall, fence, gate, shed, balcony wall or indoor surface. Always use suitable fixings for your surface type.
Yes, selected pieces can be grouped into sets by character, space, season or purpose. Sets are useful when you want a coordinated balcony, patio corner, garden bed or gift bundle.
Product Variation & Availability
Not exactly. Product photos show the design, size and general finish, but handmade reclaimed-iron pieces naturally vary. Your piece may have slight differences in color, expression, texture, paint marks or patina.
Many pieces are made in small batches and some are one of a kind. When a specific character or finish sells out, the next batch may look slightly different.
You can join the waitlist where available, choose a similar character, or sign up for new Menagerie drops. Because pieces are handmade, restocks may not be identical to earlier batches.
Custom options depend on the product and production schedule. If customization is available, it will be shown on the product page or handled through customer care.
Orders, Shipping & Delivery
GARDENALIA is planned as a global D2C brand. The checkout should show available shipping countries, delivery options, currency and estimated delivery timelines based on your location.
Delivery timing depends on your country, shipping method and product availability.
Yes. Once your order ships, you should receive tracking details by email or SMS, depending on the checkout information provided.
This depends on the destination country and Shopify Markets setup. The safest customer-facing answer is: “Duties, taxes and import charges will be shown at checkout where available. If not collected at checkout, your local customs authority may charge them on delivery.”s.
Each piece should be packed securely to reduce movement in transit, ideally using right-sized packaging and protective cushioning. Secure, right-sized packaging is a standard ecommerce best practice because it reduces jostling and lowers the risk of transit damage.
GARDENALIA should use recyclable kraft packaging where possible, plus a printed character card and care note. Avoid claiming “fully compostable,” “zero waste” or “plastic-free” unless every component is verified.
Yes. Gift note and gift packaging options should be available where operationally supported. Suggested answer: “You can add a gift note at checkout. Prices are not included in the gift note.”
Returns, Exchanges & Damages
Use this with your final policy values: “We accept returns within [X days] of delivery for eligible unused items in original condition and packaging. Final sale, customized or damaged-after-use items may not be eligible.”
Exchanges depend on availability. Because many pieces are handmade in small batches, an exact replacement may not always be possible. If the original piece is unavailable, we can help you choose a similar companion.
Contact customer care within [X days] of delivery with your order number, photos of the packaging, and photos of the damaged item. We will review the issue and arrange the appropriate replacement, repair, refund or store credit according to policy.
Orders can usually be changed or cancelled before they are packed or dispatched. Once an order has shipped, it will need to follow the normal return process.
This depends on the reason for return and final policy. Recommended answer: “If the item arrived damaged or incorrect, we will help resolve it. For preference-based returns, return shipping may be the customer’s responsibility.”
Payments & Customer Support
Yes. GARDENALIA checkout should use secure payment processing through trusted payment providers. Customers should see available payment methods at checkout.
List the final payment methods once configured: credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, Klarna/Afterpay if used, and local payment methods by market.
Email us at info@gardenalia.shop NOTERA or use the contact form. Please include your order number if your question is about an existing order.”
Yes, if you plan to support trade. For garden stores, concept shops, stylists, hotels, cafes or landscape designers, please contact us at info@gardenalia.shop with your business details.”





